Your Motimate Administrator
If you’re an existing user and you’re having trouble logging into your Motimate account, or need assistance with questions regarding day-to-day use, please contact your internal Motimate administrator, who will contact your Motimate account manager directly if they cannot help you themselves.
We’re here for you
Making Motimate accessible and easy to use is our no.1 goal. If there’s any way we can make your experience better, we’re always on hand to help.
Motimate customer support
We’re always working to improve Motimate. So, if you encounter any issues with bugs or functionality, please email us and we’ll get right on it, just as soon as we can.
For technical issues and customer support, you can reach us at firstname.lastname@example.org
We are online Monday – Friday , from 08:00 – 16:00
We aim to get back to all our customers within 48 hours.
System updates & improvements
We don’t often have to take Motimate off-line so it’s normally accessible 24 hours a day, 365 days of the year. We do occasionally have to do updates to make improvements and keep things ticking along. Based on current 6-month metrics, Motimate is online 99.99% of the time.
For system updates and maintenance that require downtime or reduced availability between the hours of 08.00 – 16.00, we will notify you in advance by e-mail. For updates scheduled outside these hours, we will notify you only if the downtime will exceed a two hour period.